Support

Customer Support

Lyryx Learning provides timely and effective support to all users because instructors need the assurance that they can manage their courses without impediments and students need to be able to complete their assignments as scheduled. Lyryx provides support 7 days a week, 365 days a year and we take great pride in the assistance we provide to instructors and students.

Support for Instructors

The Lyryx staff strives to provide superior support to instructors to enable them to focus on teaching, not on technology.

From creating assignments to recording grades and handling student inquiries, the Lyryx support staff is available to provide assistance for the duration of a course. After receiving a course request from the instructor, Lyryx staff will respond via email (within 24 hours) with all pertinent course details, login information, and particulars regarding system use, assignments, and student registration.

In keeping with our goal of optimizing instructors' time, we offer built-in "Ready-Set-Go" assignments for a typical course, and, if needed, assist with the customization of specific course outlines. Students are then ready to register themselves and get on with their course work. The instructor can follow student progress throughout the course and download grades at any time.

During the course term Lyryx staff are available to respond to specific inquiries regarding students, extensions and offer guidance on how to use the Lyryx platform.

Support for Students

It is of the utmost importance to us that our student users focus on their learning experience. This is achieved by making our system as easy to use as possible and then by providing accurate and efficient support where necessary.

Lyryx understands that students are under a considerable amount of pressure during a semester, and as such we strive to make their online learning experience as easy and beneficial as possible. As a company founded and nurtured within a university environment, Lyryx has maintained a pedagogical focus in the design of its products, and devises them specifically to support learning.

The dynamic and dedicated customer support objectives extend to our student support staff. While we are not tutors meant to assist students with regard to content issues (which is the role of the educational institutions), we are available via email to answer any questions regarding the use of our system 7 days/week.